Business Continuity Update - 05/11/2020

05/11/2020  Business Continuity All News

Jigsaw Finance Business Continuity Update - 05/11/2020

With various Coronavirus Rules in place for each of the United Kingdom’s nations, including Regional Tier Systems, National ‘Circuit-Breakers’ and Lock-Downs, Jigsaw Finance Limited remains open for business – please refer to our opening hours detailed on our website here.

As you are no doubt aware, lenders have tightened their underwriting and pay-out criteria during the course of this pandemic. As such, we may require any of the following during the processing of finance applications:

  • Photo of the customer with the vehicle and photo ID of themselves prior to pay out.
  • Confirmation the customer has test driven the vehicle or a signed Distance Selling Amendment on the dealer invoice, if purchased online.
  • Discussions with the customer by Jigsaw personnel on all pay-outs to discuss current job situation / income before proceeding, or if upfront proof of income has been sent, Jigsaw personnel will speak to the customer about their own personal financial circumstances as a result of the pandemic.
  • If the customer is on the Coronavirus Job Retention Scheme, or its successor, then the customer will need to evidence affordability.
  • Jigsaw personnel are required to provide a verbal explanation of the proposed credit agreement to the customer before documentation is signed.
  • The vehicle must have a minimum of 6 months remaining on its current MOT certificate, have been through a Pre-Delivery inspection, and carry a suitable Mechanical/Electrical Warranty before pay-out.

Customers requiring information on Payment Holidays on existing finance previously arranged by Jigsaw should refer to our list of Lender Customer Service Contact Numbers on our website here.

Jigsaw Finance Limited is a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you.

Whichever lender Jigsaw Finance Limited introduces you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow).

All of the lenders that Jigsaw Finance Limited work with could pay commission at different rates and the commission values could vary between finance products, but the commission we receive does not influence the interest rate you will pay. Jigsaw Finance Limited's aim is to secure finance for you at the lowest interest rate available from our panel of lenders.

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