How We Process Your Finance Application

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  •   Authorised and Regulated by the FCA
  •   SAF Approved
Ford Fiesta

Whether you have applied for personal car finance through one of our affiliates or are a returning customer looking to refinance your current vehicle, Jigsaw Finance Limited will treat your application equally and fairly. Jigsaw Finance are committed to ensuring that the Financial Conduct Authority (FCA) principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities, including how we process your finance application.

About Jigsaw Finance Limited

Jigsaw Finance Limited is a vehicle finance broker based in the United Kingdom and we are authorised and regulated by the FCA. We are SAF Approved, which means that we have put all staff involved in the sale of motor finance successfully through the SAF Expert test.

We are fully compliant with current data protection regulations and more details on how we process your personal information can be found in our privacy policy at

As a broker, we are able to offer a number of finance products from a select panel of lenders, on a non-advised basis, covering a broad range of customer and financial requirements.

We receive applications for vehicle finance either from a dealer (or other introducer) on behalf of their customers, or directly from a customer. We may also be referred applications for finance from other brokers or lenders, but only with the consent of their customer.

The Vehicle Finance Application Process

When we receive your application for vehicle finance our first step is to underwrite it. The underwriting process involves reviewing your finance requirements against your credit report in order to determine a short list of lender finance products that match your circumstances. We then submit your application to the qualifying lender that offers the best APR, in order to obtain an acceptance for your finance application. We may repeat the process if the selected lender does not approve your application.

Once we have an underwriting decision, we will contact you and explain the terms of the finance approval. If these terms are acceptable to you, then we will take you through the next steps in the process.

Sometimes a lender will request certain proofs from you depending on the lender's compliance requirements. Although they vary from lender to lender, example proof requirements could include copies of bank statements or proof of your address. We will collect these proof documents from you and pass them to the lender on your behalf.

Lenders may also ask for more details about the vehicle you wish to get finance against, such as MOT and service history. Should this be the case, then we will liaise directly with dealer to obtain this evidence on your behalf.

Once the lender has approved the required proofs and have received your signed finance agreement, we will instruct them to transfer the finance funds to the dealer before you collect your vehicle.

From start to finish this process can be completed in the same working day, but this can depend on your availability to respond to our queries and provide any proofs that may be required.