If your complaint is in relation to vehicle you have on finance, please contact your finance provider direct.
If your complaint is about a product or service offer by Jigsaw Finance please see below:
The first step is for us to understand your complaint; you can contact us by:
|Post:||Complaints Department, Jigsaw Finance, Genesis Centre, Innovation Way, Stoke-on-Trent, Staffordshire, ST6 4BF.|
|Email:||email@example.com - please provide your name and daytime contact number where we can contact you between the hours of 9am - 5pm Monday to Friday.|
We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update.
If you are not happy with our response, and you are an eligible complainant, you can at escalate your complaint to the Financial Ombudsman, you will receive a leaflet detailing this with your final response letter. Eligible complainants are:
Alternatively, you may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting firstname.lastname@example.org