The first step is for us to understand your complaint; you can contact us by:
|Post:||Complaints Department, Jigsaw Finance, Genesis Centre, Innovation Way, Stoke-on-Trent, Staffordshire, ST6 4BF.|
|Email:||firstname.lastname@example.org - please provide your name and daytime contact number where we can contact you between the hours of 9am - 5pm Monday to Friday.|
We will acknowledge your complaint in writing within 5 working days, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time we will send you an update.
If you are not happy with our final response you can at escalate your complaint to the Financial Ombudsman, you will receive a leaflet detailing this with your final response letter.
Jigsaw Finance Limited is authorised and regulated by the Financial Conduct Authority Firm Reference Number (FRN 679612) and is permitted to advise on and arrange consumer credit contracts. Details of our Financial Conduct Authority authorisation can be confirmed by contacting the Financial Conduct Authority on 0300 500 8082 or by visiting their website http://www.fca.org.uk/register. We are a licenced credit broker who offer finance products from a selected panel of lenders for which we may receive a commission for the introduction. Company registration number 04029232. VAT Number: 823826816